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Our promise if something is not perfect.
Fresh, organic food should arrive perfect — and when it does not, we do not argue. Our no-fuss refund and return policy puts your peace of mind first.
Request a return or refund within 48 hours of delivery if an item arrives damaged, spoiled, incorrect or does not match its description. Photographic evidence speeds up resolution.
Approved refunds go to your original payment method or store credit, whichever you prefer. Most are processed within 3–5 working days after approval.
Because our ghee, oils and flours are fresh, opened or consumed products cannot be returned for hygiene reasons unless faulty at delivery. Quality checks guarantee freshness before dispatch.
Sealed and used personal-care and consumable items, discounted bulk packs and any opened product cannot be returned, except when they arrive damaged or defective.
Contact our support team from the Contact page or your order details with your order ID and a short note. We guide you through the rest — usually a replacement or refund within one working day.
Our farm support team is happy to help — typically within one working day.
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